VOICE AI SPOTLIGHT: July 2025 — Smarter Tools for Local Business Growth

🎙️ AI VOICE SPOTLIGHT: July 2025 – Empowering Local Businesses with GoHighLevel's Latest Voice AI Innovations

Welcome to the July edition of AI VOICE SPOTLIGHT, where we dive into the newest Voice AI features now available inside GoHighLevel — all designed to help local businesses grow, serve better, and scale operations with automation.

Quick Highlights

Appointment Booking During Live & Missed Calls

What it does: Voice AI now offers and books real-time slots during calls, and automatically handles missed calls by prompting callers to schedule.

Example: A local dentist clinic missed 20 calls last week. After enabling this, they received 12 appointments over the weekend—without hiring a receptionist.

Round Robin Agent Booking with Assigned Users

What it does: AI now books appointments with the assigned user, not just randomly—if that's how your calendar is set up.

Example: A fitness gym’s members always spoke with "their" coach. Now the AI schedules directly with that coach—improving personalization and follow-up.

Granular Voice AI Permissions

What it does: You can now fine-tune access: who can see agents, who can edit goals, and who just views dashboards—on a per-user basis.

Example: A multi-location HVAC company limited branch managers to viewing metrics only—keeping setup control at the head office.

Faster Action Sidebar Loading (Better UI Speed)

What it does: The Action sidebar now loads much faster—less delay when adding actions or triggers during calls.

Example: A busy digital agency saved 2 extra minutes per agent setup—adding up to an hour weekly across the team.

Expanded Context (Deeper Dive)

Appointment Booking & Missed Calls

Verified Sources: Support Portal & GoHighLevel blog

Details:

AI offers slots during calls and confirms on the spot—no need for booking links.

If the call goes unanswered, AI steps in, gathers contact details, and schedules the appointment using your calendar settings (days out, slots per day, buffer times).

Simple Benefit: Never lose a lead due to an unanswered call—set and forget.

What You Should Do Next

See you in next month’s AI VOICE SPOTLIGHT!

-Jason

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