ai voice

VOICE AI SPOTLIGHT: August 2025 — Smarter Tools for Local Business Growth

VOICE AI
August 27, 2025•3 min read

🎙️ AI VOICE SPOTLIGHT: August 2025 – Empowering Local Businesses with GoHighLevel's Latest Voice AI Innovations

Welcome to the August edition of AI VOICE SPOTLIGHT, where we dive into the newest Voice AI features now available inside GoHighLevel — all designed to help local businesses grow, serve better, and scale operations with automation.

Feature Recap (Bullet Format)

  • Voice AI Data × Workflows
    What it does: Enables Voice AI variables (call duration, summary, transcript) to be used as custom tags within workflows.

    Why it matters: Automatically pushes call insights into your automations—no manual work.

    Real-world case: Agencies can trigger follow-up emails or texts based on call summaries instantly.

  • Custom Actions for Voice AI
    What it does: Lets Voice AI agents invoke external systems mid-call via webhooks (POST requests with auth, headers, and dynamic data).

    Why it matters: Empowers real-time CRM updates, order checks, and cross-system automation during calls.

    Real-world case: A restaurant AI call could check reservation status live and confirm right there.

  • New AI Voices
    What it does: Offers a wider selection of voices (accents, tones, styles) for Voice AI agents.

    Why it matters: Helps match voice tone to your audience—makes interactions feel more authentic.

    Real-world case: Use a regional accent for local businesses, or a professional tone for corporate clients.

  • Knowledge Base Integration
    What it does: Assigns a specific knowledge base to each Voice AI agent. When a trigger phrase is detected, the agent queries the knowledge base and responds with contextually relevant info.

    Why it matters: Enables smarter, on-the-fly responses using your own content—no manual scripting.

    Real-world case: An AI agent for a law firm can dynamically pull from FAQs when clients ask about fees.

    Expanded Breakdown

    Voice AI Data × Workflows

    This update lets you grab call metadata—like duration, transcripts, and summaries—and drop them straight into automations using custom tags inside workflows. Agencies can now build smarter campaigns: e.g., trigger “late pickup” reminder texts if summary keywords indicate missed appointments. Minimal setup, maximum impact.
    >>LEARN MORE

Custom Actions for Voice AI

This game-changer introduces webhook-based actions that Voice AI agents can trigger during a live call. You can send POST requests—complete with auth and parameters extracted during conversation—right from the interface. Test webhook setups live before saving. This opens the door to integrations like API-driven dialog, CRM updates, and more. >>LEARN MORE

New AI Voices

HighLevel rolled out a fresh set of AI voices last week (as of August 15, 2025). You now have access to varied accents and speaking styles to help you better align voice tone with your client's brand or locale. Agencies can A/B test voices to see which accents perform best in different markets. >>LEARN MORE

Knowledge Base Integration

A powerful enhancement: now you can link a dedicated knowledge base to each Voice AI agent under Agent Goals. When a user triggers a phrase, the AI pulls contextually relevant responses from that database—no hardcoding required. Activate it via Settings → Labs → “Knowledge Base for Voice AI Agents”. Perfect for delivering accurate FAQs or domain-specific info on the fly. >>LEARN MORE

See you in next month’s AI VOICE SPOTLIGHT!

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