Terms of Service & Privacy Policy

Privacy Policy

My Local Agency LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information across our websites, forms, emails, phone calls, and SMS/MMS messaging. This policy is designed to align with A2P 10DLC and applicable laws.

1) Information We Collect

• Personal Information: name, email, phone number, business details, and any information you provide via our forms or communications.
• Communication Data: records of SMS/MMS, emails, and calls related to our services.
• Technical Data: IP address, device/browser info, cookies, and analytics usage data.

2) How We Collect Information

• When you submit forms on our sites or landing pages.
• When you provide your mobile number and express consent to receive SMS/MMS from us.
• When you communicate with us by phone, text, or email.
• Via cookies and analytics when you visit our sites.

3) How We Use Information

• To provide and improve our services, fulfill requests, and support customers.
• To send transactional updates, reminders, and (with consent) marketing communications including SMS/MMS.
• To analyze performance, improve websites, and measure campaigns.

4) SMS Messaging & A2P Compliance

5) How We Share Information

• Service Providers: trusted vendors that support delivery (e.g., CRM, email/SMS platforms) under confidentiality obligations.
• Legal: when required by law, regulation, subpoena, or court order.

We do not sell personal information or disclose mobile numbers for unrelated third-party marketing.

6) Data Retention & Security

We retain information only as long as necessary to provide services or meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect data against unauthorized access and misuse.

7) Your Rights

You may request access, correction, or deletion of your personal information (subject to legal exceptions) by contacting [email protected].

8) Cookies & Tracking

We may use cookies, pixels, and analytics to enhance your experience and measure performance. You can control cookies via your browser settings; some features may not function without them.

9) Policy Updates

We may update this Privacy Policy periodically. Changes will appear here with an updated effective date. Your continued use after changes signifies acceptance.

SMS/A2P Summary (Quick Reference)

• By opting in, you agree to receive texts from My Local Agency LLC.
• Message frequency varies, up to 10 msgs/month; standard rates may apply.
• Reply STOP to opt out; HELP for help.
• We do not sell or share your number for third-party marketing.

Terms of Service

These Terms of Service (“Terms”) govern your use of services provided by My Local Agency LLC. By accessing our websites, purchasing services, or opting in to receive communications (including SMS/MMS), you agree to these Terms.

1) Services

We provide marketing, consulting, automation, and related business solutions, which may include SMS/MMS messaging, email campaigns, software access, training, and digital assets.

2) Your Responsibilities

• You must be at least 18 years old.
• Provide accurate information and comply with applicable laws.
• Do not misuse the services or interfere with operations.

3) SMS/MMS Messaging Terms (A2P 10DLC)

• By opting in, you consent to receive texts from My Local Agency LLC.
• Frequency: varies, up to 10 msgs/month unless otherwise agreed.
• Opt-Out: reply STOP to unsubscribe (confirmation message follows).
• Help: reply HELP or email [email protected].
• Rates: standard message & data rates may apply.
• No Third-Party Marketing: we do not sell, rent, or share your number or opt-in data for unrelated marketing.

4) Payments & Subscriptions

• Some services require payment in USD; taxes may apply.
• Subscriptions renew automatically unless canceled with at least 48 hours’ notice before the next billing cycle.

5) Refund Policy

All sales of proprietary digital tools, training materials, and premium assets are final and non-refundable unless otherwise stated in writing.

6) License & IP

Content and materials are protected by IP laws. You receive a limited, non-exclusive, non-transferable license for your own business use.

7) Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages. Our total liability is limited to amounts paid for the specific service at issue.

8) Indemnification

You agree to indemnify and hold harmless My Local Agency LLC from claims arising out of your misuse of the services or violation of these Terms.

9) Privacy

Your use of our services is subject to our Privacy Policy, incorporated by reference.

10) Changes to Terms

We may update these Terms periodically. Updates will be posted here with a revised effective date. Continued use after changes indicates acceptance.

11) Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Contact

For SMS help, reply HELP. To stop receiving messages, reply STOP.